Blue Scorpion Inc. Return and Refund Policy

At Blue Scorpion Inc., we are committed to delivering your order quickly, accurately, and securely. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. By purchasing from our online store, you agree to the terms below.

Order Processing Time

We work hard to ship orders as fast as possible.

• Processing time: 24–48 business hours

• Orders placed after 12 PM EST begin processing the next business day

• No processing on weekends or U.S. federal holidays

• During product launches, promotions, or restocks, processing times may be slightly extended — if so, you will be notified via email or SMS

If there is a delay due to inventory or logistics, we will notify you promptly.

Shipping Methods & Delivery Estimates

Shipping options and estimated delivery windows are shown at checkout and vary by location.

Shipping Method

Estimated Delivery Time*

Standard 3–7 business days (U.S.)

Expedited 2–3 business days (U.S.)

Express 1–2 business days (U.S.)

International Standard 7–21 business days

International Expedited 3–10 business days

*Delivery windows are estimates and may vary due to carrier delays, customs processing, weather, or supply chain conditions.

Real-Time Tracking & Updates

We do not offer exchanges for opened, used, or unopened products unless it qualifies under the Damaged/Defective/Incorrect policy above.

Gift Card Purchases

All gift card sales are final and cannot be refunded, returned, or redeemed for cash, except where required by law.

International Purchases & Homeopathic Compliance

International orders may be subject to local customs requirements, import regulations, duties, taxes, or additional fees imposed by the destination country. Customers are responsible for understanding and complying with their local customs regulations and for paying any applicable duties, taxes, or clearance fees. Blue Scorpion is not responsible for delays, additional charges, or shipment refusals resulting from customs processing.

Shipping Carriers

We partner with leading global carriers for reliable delivery:

USPS | UPS | FedEx | DHL (Intl)

Carrier selection is based on the most efficient service for your destination.

Shipping Address Responsibility

Please ensure your address and contact details are accurate.

• We are not responsible for packages delivered to incorrect or incomplete addresses provided at checkout.

• If a package is returned due to an incorrect address, reshipping fees may apply.

Delivery Confirmation & Security

To ensure safe delivery:

• Carriers may require signature confirmation on high-value orders

• Once tracking shows a package as “Delivered,” it is considered delivered and fulfilled

If your tracking shows delivery but you did not receive your package:

1. Check with neighbors or building management

2. Verify address and mailbox locations

3. Allow 24–48 hours (carriers sometimes mark delivery early)

Then contact us if still not located.

Lost, Stolen, or Damaged Packages

If your order is lost or arrives damaged:

Email: support@bluescorpion.com within 7 days of delivery date.

We will assist with carrier investigations and issue a replacement or store credit when appropriate.

International Shipping, Customs & VAT

We ship to select international destinations.

• Customer is responsible for customs fees, import duties, VAT, and local taxes

• These fees are not included in shipping costs

• Delays may occur due to customs processing

Please contact local customs for specific duty details for your region.

Order Changes & Cancellations

Orders can only be modified or cancelled before processing.

Once the order has been packed or shipped, we cannot make changes or guarantee cancellation.

Pre-Orders & Back-Ordered Items

If an item is marked as pre-order or back-order, estimated ship dates will be noted on the product page.

Mixed orders (in-stock + pre-order) may ship separately at our discretion.

Returns & Exchanges

Shipping fees are non-refundable unless due to a shipping error on our part.
For our full Returns Policy, visit: Returns Policy

Customer Support

Have a question about your shipment?

Email: support@bluescorpion.com
Response Time: 1–2 business days

Thank you for choosing Blue Scorpion Inc.
We appreciate your trust and look forward to supporting your wellness journey.