Refund Policy

Thank you for choosing our products. We strive to ensure the highest quality and satisfaction for our customers. However, we understand that there are instances where you may need to contact us regarding your order. Below, you will find our comprehensive return policy, which includes details on damages, issues, gift card returns, exchanges, and specifics for customers in the European Union.

No Return, No Refund Policy: Due to the sensitivity of our product, we maintain a strict no return, no refund policy.


While we cannot offer returns or refunds, we understand that exceptional circumstances may occur such as incurring damage during transit. If you have such issue with your product, please refer to our procedure for reporting damages and issues.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. You must notify us within 10 days of confirmation of delivery. To initiate a claim, please provide us with your order number, proof of purchase, and photographic evidence of the damage or issue. We are committed to addressing and resolving such matters promptly.

Please note that all gift card purchases are final. Gift cards cannot be returned, refunded, or exchanged for cash, except where required by law.

For our customers within the European Union, please be aware that our no return, no refund policy applies as described above. We adhere to the local regulations governing the sale of homeopathic products. In compliance with these rules, we ensure that our products meet the necessary standards and requirements.

Understanding the urgency of resolving any issues with your order, we commit to investigating your claim and providing a response within 1-2 business days of receipt of your claim. Our goal is to ensure a fair and swift resolution to any problems you might encounter.

If you need to report an issue, request a credit for a damaged item, or have any other customer service inquiries, please contact us at Include all relevant information and documentation in your communication to facilitate a quick and effective resolution.

Our return policy is designed to be fair and transparent. We value your business and are dedicated to ensuring that your experience with our products is positive and satisfactory. For any further questions or clarifications regarding our return policy, please do not hesitate to get in touch.

We reserve the right to update or modify this return policy at any time without prior notice. Your continued use of our website and purchase of our products following any changes signifies your acceptance of these changes.